Grievance Redressal Policy
Siddaganga Urban Co-operative Bank Ltd., Tumkur
1. Introduction
Siddaganga Urban Co-operative Bank Ltd., Tumkur is committed to providing transparent and efficient banking services. A structured grievance redressal mechanism is in place to resolve customer complaints promptly and fairly.
2. Objective
- Ensure timely resolution of complaints
- Improve customer satisfaction
- Comply with RBI guidelines
3. Channels for Lodging Complaints
- Visit the nearest branch
- Submit written application
- Email: sucb95@siddagangaurbancoop.bank.in
- Website contact form (if available)
4. Complaint Handling Process
- Acknowledgement within 2 working days
- Resolution within 7 to 15 working days
- Delays will be communicated
5. Escalation Mechanism
Level 1: Branch
Contact the concerned branch for initial resolution.
Level 2: Nodal Officer (Head Office)
Nodal Officer: CEO
Designation: Grievance Redressal Officer
Office: Head Office, Siddaganga Urban Co-operative Bank Ltd., Tumkur
Phone: +91-9620226001
Email: sucb95@siddagangaurbancoop.bank.in
Designation: Grievance Redressal Officer
Office: Head Office, Siddaganga Urban Co-operative Bank Ltd., Tumkur
Phone: +91-9620226001
Email: sucb95@siddagangaurbancoop.bank.in
Level 3: RBI Ombudsman
If the complaint is not resolved within 30 days, customers may approach RBI under the Integrated Ombudsman Scheme.
6. Customer Responsibilities
- Provide accurate complaint details
- Mention account or reference number
- Cooperate during resolution process
7. Review and Monitoring
Complaints are reviewed periodically to improve service quality and prevent recurrence.
8. Policy Updates
The Bank may update this policy as per regulatory requirements.
9. Contact
Siddaganga Urban Co-operative Bank Ltd., Tumkur
Email: sucb95@siddagangaurbancoop.bank.in
Email: sucb95@siddagangaurbancoop.bank.in
